RETURNS & SHIPPING POLICIES
Brew Floors offers warranties on many of it’s products which vary by product group/category. Please call or email for copies of warranties PRIOR TO YOUR PURCHASE. For warranty claim consideration for defective product a warranty claim form must be filed with all necessary information we request to be supplied. Warranties will not be allowed without following our warranty claim procedure.
CANCELLED ORDERS: All orders, even if unshipped that are cancelled on or after the following business day after an order is placed are subject to a 10% order cancellation fee.
RETURNS are accepted only on stock items less a 25% restocking charge and less all freight charges both ways. Please check prior to ordering if your intended purchase is stock or non-stock. Custom colors, special orders or custom packaged products. Partial contents of kits and systems may not be returned since these are priced as a single unit or by square foot. Shipments to outside of the United States may not be returned. Items received back to our warehouse damaged or non-saleable are not returnable so make sure to insure and package properly when returning items. Returns must be made within 45 days of shipment to receive credit. Orders over $2,000.00 and discounted orders priced below our web prices are not returnable.
Brew Floors will not accept returns for applications that are non code-compliant. Please contact our office for technical data prior to purchasing to assure state, federal and local code compliance prior to purchase.
Pre-authorization is required for all returns. Call our office for an RMA number. RETURNS WITHOUT AN RMA WILL BE REFUSED. RMA NUMBER MUST BE CLEARLY VISIBLE ON EXTERIOR OF PACKAGE. ALL RETURNS MUST BE SENT FREIGHT/SHIPPING PREPAID TO
DISPUTES: Disputes arising from the purchases from Brew Floors whether by phone or by internet shall be adjudicated in Superior Court of N.J./Union County, USA.
SHIPPING Since Brew Floors ships it’s products via common carriers and Fedex and UPS, sometimes minor damages or delivery issues may occur and are beyond our control, therefore do not schedule contractors or painters until you have received your order correctly and in usable condition, as Brew Floors will not be responsible for ‘lost time’ or other labor issues caused by material shipment delays. Please check all orders carefully upon receipt for proper colors and items since Brew Floors will not be responsible for replacement, damages or mis-shipments if not brought to our attention prior to the starting of your project, and allowing us reasonable time to correct any shipping or packing problems. Please make sure that personnel are available to accept packages when shipped, as Brew Floors cannot be held responsible for freezing or other weather-related damages to our products for materials left outside if no one is available to receive them.
COLOR VARIATIONS Please note that epoxies and industrial type coatings are specialty products, unlike traditional latex or ‘home use’ types of paints and therefore between batches and orders of our products their may be slight color variations, therefore always make sure to order enough product for your project, as Brew Floors may not be able to supply you with additional product from the same matching color batch. Slight color variations between batches and orders are not covered under our warranty. Please note that specialized products such as we carry do not hold colors sometimes between batches, and to color swatches due to the manufacturing process. If, when applying your color it does not look correct, stop immediately and contact us. We suggest to mix (if applicable) and apply a small amount to a test area to assure your satisfaction with the color. Once you have applied the product, if the color is wrong or ‘off’, Brew Floors cannot be responsible if prior testing was not done.
VOC REGULATIONS Recent changes to environmental laws regulating VOC’s vary widely by state and even within certain states. Canada has recently initiated lower VOC regulations too. Brew Floors reserves the right to substitute ‘lower VOC’ epoxy products or systems of equal to or better quality for online orders. If these substitutions are higher priced, you will be notified. We will make every attempt to notify purchaser of any substitutions, but Brew Floors is bound by the legal requirements to not ship certain higher VOC products to certain states. Please call or email our office for clarification or verification that your potential purchase can be shipped to your location. We offer a wide range of coatings that can be shipped to all 50 states that would replace any product that was regulated.
PACKAGING Photos of Brew Floors containers and packaging are representative only and actual containers, exterior labeling and packaging may vary significantly from Online Store or website photos. We do though assure you that all of our products are shipped 100% as described on our website and published technical data. Certain Brew Floors Products are manufactured for us to our specifications by outside manufacturers, and may from time to time get shipped in non-Brew Floors marked containers.
DISCOUNTS Discounts are not valid after purchases. Discounts may only be used at the time of purchase and will not be acknowledged after the purchase is made.
CUSTOMER RESPONSIBILITY FOR SURFACE TESTING Brew Floors products are sold for specific applications normally for concrete or wood. Application to other types of surfaces such as tile, rubber, laminate, VCT, fiberglass, asphalt, metal, etc may need special preparation methods or primers. Brew Floors always recommends that small test quantities be obtained for testing prior to coating your surfaces to assure that our products to not interact improperly since we cannot be responsible for improper interactions between our products and sub surfaces. Customers should request liquid samples from Brew Floors to determine surface porosity and final finish desired since Brew Floors cannot be responsible for surface texture and porosity conditions in the field which can greatly affect final outcome and finish. It is the customer’s responsibility to obtain from us technical data sheets and/or test samples for review to assure no improper interactions with your surfaces. Brew Floors’s liability is strictly limited to replacement of a like amount of material originally purchased or a refund. Brew Floors will not be liable for any labor, damages, or other charges as related to the project. Customers are also responsible for doing proper moisture testing on all surfaces to determine that moisture levels do not exceed 3 lbs/1000 sq ft/24 hours. Moisture levels beyond this reading require special moisture barrier pre-application coatings. Contact Brew Floors for details prior to purchasing or applying.
SHIPPING POLICIES: Orders placed online have shipping charges added automatically. Charges will be manually adjusted for any shipments outside of the 48 states. Job on Pallet online orders will have shipping charges added manually.
All orders shpping to Canada will have additional shipping chages added manually when your order is processed since our website is unable to accurately calculate Canadian shipping fees. Any cross border fees, HST/GST, and other clearance/custom fees are the responsibility of the recipient. Larger projects and quoted jobs, please contact our office for discounted shipping rates, as normally significant savings are available using motor carriers.